Shipping
Where do you ship?
We ship to street addresses in the contiguous United States (the lower 48 states). We can't currently deliver to Alaska, Hawaii, Puerto Rico, other US territories, APO/FPO addresses or PO boxes.
How long does delivery take?
Most orders arrive within 4 to 8 business days of ordering. Large items such as the bike trailer and the playpen can take up to 10 business days. You'll get a tracking number by email when each item ships.
How much is shipping?
Standard shipping is free on every order.
Why did my order arrive in more than one box?
Our products ship from several partner warehouses in the US. If you order more than one item, they may ship separately and arrive on different days. Each box has its own tracking number.
Sizing and fit
How do I measure my dog for a harness?
Use a soft tape measure. For chest girth, measure around the widest part of the ribcage, just behind the front legs. For neck girth, measure around the base of the neck where a collar sits. If your dog is between two sizes, choose the larger one. The size guide has the charts for every product.
Will a car product fit my vehicle?
Each product page lists the measurements we have. Measure your back seat before ordering, and send us a message if you're unsure.
Car products and safety
Are your seat belt tethers and car seats crash-tested?
No. They are designed to keep your dog in one place, reduce distraction while you drive and keep your car clean. They have not been crash-tested and should not be treated as crash protection. Always attach a tether to a harness, never to a collar.
Kits
Do kits cost less than buying the pieces separately?
Yes. Put a whole kit in your cart and 10% comes off those items automatically. You don't need a code, and you'll see the discount in your cart before you pay.
Do I have to buy the kit as one item?
No. A kit is a short list of products that work together. Add each piece to your cart and choose your own size and color. Each piece ships from its own warehouse, so a kit can arrive in more than one box.
Orders and returns
Can I change or cancel my order?
Message us as soon as you can. If the order hasn't shipped yet, we'll change or cancel it. Once it has shipped, you can return it under our return policy.
What is your return policy?
You can return unused items in their original packaging within 30 days of delivery. See the full return policy for the details.
My item arrived damaged or isn't what I ordered. What now?
Send us a message with your order number and a photo. We'll send a replacement or refund you, and you won't pay for return shipping.
How do I reach you?
Use the contact form. We aim to reply within one business day.